Refund policy

The joy of collecting vintage items is that every piece has their very own personality. It is not often you will find a vintage piece that is 'like new' so every item we list has a 'pre-loved' description. Brass items with their own patina, ceramic items with unique crackle glazed patterns and wooden items with timeworn character. Please do check the 'pre-loved' section of every item before purchasing or drop us a message and we can send you more detailed photos.

What is your returns/exchange policy?

We accept returns in the case of faulty or damaged products. If an order arrives damaged, or you believe it is not as described, please email houseofbrunswick1@gmail.com and we'd be happy to come to a resolution with you. If we are not contacted within 30 days of delivery, we will be unable to take responsibility for the damage, unless it is clear error in the description of the item.

For customers based in Bath, we can accept returns of non-damaged items if the package is dropped off at our business address. Please contact us to arrange this. 

We take real care to package your item so that it arrives in perfect, vintage condition but please let us know immediately if the item arrives damaged or smashed. Accidents happen during transit, and we'd hate for you to be disappointed when it arrives - just get in touch! 

We do not accept exchanges. 

Do you cover the cost of returned items?

Unfortunately as a small, family-run business, it costs us a lot of money to post out your orders and so we just can’t cover the cost of returning order. If you are unsure about a product or have any issues at all, do send us an email and we are happy to open a conversation about how best to return your item. 

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