Shipping policy

When should I expect to receive my order?

Wherever possible we aim to post out your order within 2-3 business days from the date of purchase. Shipping is typically by Royal Mail Tracked 48hrs with the exception of large or extremely fragile orders which will be sent via DPD Next Day Delivery service. 

Any orders received when the shop is 'closed' will be posted as soon as we return to our stock. These dates are posted on our social media and in a banner on our website. 

Is it possible to receive my order quicker? I need my order for a particular date!

Yes! Please just drop us a message via email (houseofbrunswick1@gmail.com) or message us on Instagram/Facebook and we can aim to post your order out the same day. We will always try our best to ensure a parcel reaches you or the recipient of a gift in time. 

Whoops! I gave you the wrong delivery address!

If this happens you must contact us immediately, before the item is dispatched. We cannot take responsibility for a lost or mis-delivered item if the shipping address is incorrectly entered at checkout. If an item gets lost, please contact us and we'd be happy to try and source you a similar item. 

Do you ship to my country?

We currently only ship to the UK due to the size and fragile nature of our products. If you are based in Ireland, you may want to consider using Address Pal: https://addresspal.anpost.ie/

If you are based outside the UK but would like us to arrange a delivery, please email houseofbrunswick1@gmail.com 

How is my order packaged? 

All orders will be packaged in bubble wrap and padded out with paper. Items will be shipped in a sturdy cardboard box. Some orders will have multiple, smaller boxes inside to protect fragile items from other items. We recommend you unpack your order very carefully. 

Are all the items in my order shipped together?

Yes, we aim to parcel up all your items into one parcel although you may find multiple smaller boxes inside the outside box. This is done to protect your items in transit. If you have placed a very large order, we may decide to split the order down into two packages, especially if the items are particularly fragile. We will always contact you if this is the case. 

Do you offer gift wrapping?

Yes! Gift wrapping is a true joy. Please add the 'gift wrapping' product to your basket before checking out. You will find this in our 'Collection' listing if you sort the products from low to high. 

Please leave a note at checkout if you would like us to include a hand-written gift note to the recipient of the items.